Promotion of Access to Information Act, 2 of 2000 (PAIA)
1. Purpose of this PAIA Manual
This PAIA Manual explains the categories of records held by Riversmead Poultry Farm and the process for requesting access to records in accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA).
It also summarises the processing of personal information in accordance with POPIA.
2. Business and Information Officer Details
| Entity | Apostolides (Pty) Ltd t/a Riversmead Poultry Farm |
|---|---|
| Contact Person | Information Officer |
| Physical Address | Riversmead Farm, Main Road, Izotsha, KwaZulu-Natal, South Africa |
| Postal Address | PO Box 552, Shelly Beach, 4265 |
| Telephone | (039) 685 4106 |
| orders@riversmead.co.za |
3. Categories of Records Held
- Statutory company records
- Financial records
- Tax records
- Human resources and employee records
- Supplier records
- Customer records
- Operational and production records
- Health, safety and compliance records
- Information technology records
- Contracts and agreements
- Marketing and communications records
4. POPIA Processing Summary
Riversmead Farm may process personal information relating to customers, suppliers, employees, contractors, website users and other business contacts for the following purposes:
- Responding to website and business enquiries
- Supplying products and managing customer relationships
- Managing suppliers, service providers and contractors
- Recruitment, employment administration and payroll-related purposes
- Legal, tax, audit, accounting and regulatory compliance
- Website security, analytics and communication management
5. Requesting Access to Records
A person who wishes to request access to a record held by Riversmead Farms should submit a written PAIA request to the Information Officer using the prescribed form and process required under PAIA.
The request should provide sufficient detail to identify the requester, the record requested, the form of access required and the right the requester seeks to exercise or protect.
6. Fees
Request fees and access fees may be payable where permitted by PAIA. The requester will be advised of any applicable fees before access is granted.
7. Availability of the Full PAIA Manual
The full PAIA Manual may be requested from the Information Officer.