Privacy Policy

Protection of Personal Information Act, 4 of 2013 (POPIA)

1. Introduction

Riversmead Poultry Farm respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains what personal information we collect through our website, how we use it, who we may share it with, and the rights you have regarding your personal information.

2. Information We Collect

2.1 Information you provide voluntarily

• Full name
• Email address
• Telephone number
• Company name, where applicable
• Any information included in your enquiry or message submitted through the contact form

2.2 Information collected automatically

• IP address
• Browser type and version
• Device information
• Website usage statistics
• Cookies and analytics information, where applicable

3. Why We Collect Your Information

• To respond to product or business enquiries submitted via the website contact form
• To communicate with customers, suppliers and prospective business partners
• To provide information about our products and services
• To improve website performance and user experience
• To maintain website security and prevent misuse
• To comply with legal and regulatory obligations

We will only process personal information for lawful, reasonable and relevant business purposes.

4. Sharing of Personal Information

Riversmead Poultry Farm does not sell personal information. We may share personal information with the following parties where necessary:

• Website hosting service providers
• Email and communication service providers
• IT support and cybersecurity providers
• Professional advisers, including attorneys, auditors and accountants
• Regulatory authorities where required by law

Where third parties process personal information on our behalf, appropriate contractual and security safeguards should be maintained.

5. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, theft, misuse, disclosure, alteration or destruction. However, no internet-based system can be guaranteed to be completely secure.

6. Your Rights

Under POPIA, you may:

• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of personal information where permissible by law
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests should be submitted to the Information Officer using the contact details below.

7. Information Officer and Contact Details

8. Changes to this Privacy Policy

Riversmead Poultry Farm may update this Privacy Policy from time to time. Any changes will be published on this page.